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(I’ll spare the analysis too much, but except for the FICA wage base change, which should be resettable by hand, it actually doesn’t really matter that much as the bracket creep is relatively small.) Further, except for adding in cripple-ware code and pop-ups to sell you services, they make no substantive changes to their programs to justify these sunsets. They’ve also made a scam out of payroll tax table updates, including turning off your payroll in such a manner that the module become useless and you have to either use stand-alone, or pay $300 a year to “renew” the payroll function that has no substantive changes. I’m a CPA and I can tell you flat-out that Intuit has been doing this disreputable sunsetting of it’s products for years.
Well, time to vote with my wallet and not buy Quicken for another year. How hard is that to keep that in shape? Not so hard. It’s a bit of text and a couple of numbers. I understand technology advances, and that it is a little effort to keep formats going through new versions, but it is not that hard folks. Where’s the principle that when you buy something, IT IS YOURS, to do with it what you please? And to use for as long as you want? What’s up next? Am I gonna have to return me shirts after 3 years, because they are out of fashion? Can I only wear my boxers for 20 times, out of hygiene concerns? Do I have to renew my book-reading license? Are my over-date cans of beans gonna beep until I throw them in the trash? Video gets more and more limited to the newest technology (try finding a VHS player to play your ‘high quality’ VHS tapes).
Apple restricts your audio to three copies. It’s amazing to me how manufacturer’s, especially of media related stuff (audio, video, software), seem to think they can control how long their buyers can use their product. The essence of consumer protection (and fair dealing) is to provide the customer with all the relevant facts before purchase so they can make a more informed buying decision.
QUICKEN 2015 HOME AND BUSINESS UPGRADE POPUP SOFTWARE
In no way, shape, or form is this adequate notice that the Quicken product you are about to buy will have key features of the software disabled/crippled in April three years after the date on the box. Similar non-specific notices appeared on the 2005 Quicken box. The “subject to change” language also appears in a tiny footnote on the back of the box. The disclosure merely says that online features are subject to change in accordance with the “ discontinuation policy” (previously called their “sunset policy”) listed on their website. *MOUSE PRINT: On the spine of the 2008 box, buried within the copyright notice, in type so small the actual notice is less than an inch wide, it says (enlarged below): How do they convey that critical limitation to prospective customers? Okay, so Quicken has a three year life for certain important functions. It appears that the company just deliberately disables the online functions to enable it to generate more income from current owners. That would have been an understandable reason for the nonfunctionality. They apparently have not changed the technology they use to communicate with banks and brokerage firms, however. Incidentally, the company says it is costly to support prior versions of Quicken, and that is why they discontinue these critical functions every three years. That forces customers to buy an upgrade for $59.99 (less during promotions) to Quicken Deluxe. This year, as noted in last week’s edition of Mouse Print*, the company discontinued Quicken Basic and made its substitute product (Starter Edition) incapable of importing existing Quicken files.
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In the past, for many users this has not been a huge issue because Quicken Basic has always been free after rebate when purchasing the company’s tax preparation software, TurboTax.
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When starting up the software in 2008, this pop-up warns of the forthcoming crippling:įor many users, the ability to download statements from their bank and stockbroker monthly, get stock quotes, as well as being able to pay bills and transfer money online, are key reasons to use Quicken.Īfter presenting the bad news, Intuit, the maker of Quicken, offers the solution: buy an upgrade to Quicken 2008. In a January mailing to Quicken 2005 customers, the company warns: Mouse Print* this week will examine the stark contrast between these current elaborate disclosures and how poorly new customers are warned before purchase that the software will become substantially disabled in three years. Since the beginning of January, owners of Quicken 2005 have been bombarded with reminders (via pop-ups when starting up the software, and by mail) that on Apmany important features of the program will stop functioning.
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